As a manifestation of CSULfinance's commitment to excellent service and customer satisfaction, we present a complete overview of the customer complaint service process, ensuring that every input is followed up quickly, professionally, and accountably.
Customers or authorized representatives may submit complaints to CSULfinance through CSULfinance's official complaint channels, such as: email customer.care@csul.co.id, Customer Care 021-4000-0650, Official CSULfinance Whatsapp 0812-4000-6650, or Branch Offices.
CSULfinance receives customer complaints and supporting documents through official complaint channels.
CSULfinance verifies supporting documents from customers and requests additional documents from customers (if necessary).
CSULfinance confirms the complaint and provides a complaint ticket number as proof of receipt. CSULfinance will then confirm with the relevant team in order to handle the complaint.
CSULfinance will respond to customer complaints within a maximum of 5 business days for verbal complaints and 10 business days for written complaints
Note: The complaint resolution period may be extended for a maximum of 10 additional business days.
In the event that no agreement is reached to resolve the complaint, customers can seek resolution at LAPS or through the courts.
